Frequently Asked Questions (FAQ)

About Baxton Acme Shop

Who is Baxton Acme Shop?

Baxton Acme Shop is a global online furniture retailer specializing in accent furniture, living room sets, and other home decor items. We aim to bring affordable luxury to every corner of the globe, offering a wide range of stylish and comfortable furniture pieces.

Product Questions

What types of products does Baxton Acme Shop offer?

We offer a variety of furniture items including accent furniture, accent stools, accent tables, benches, end tables, living room chairs, living room sets, ottomans, recliners, and reclining furniture.

Are the products durable and high-quality?

Yes, all our products are designed with both style and durability in mind. We use high-quality materials to ensure that your furniture lasts for years to come.

Shipping and Delivery

What are the shipping options available?

We offer two shipping options:

  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after shipping. The shipping fee is a flat rate of $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipping.

Do you ship internationally?

Yes, we ship worldwide. However, some remote areas and parts of Asia may have limited delivery options. Please contact our customer service for more details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery in real-time.

Returns and Exchanges

What is your return policy?

If you are not completely satisfied with your purchase, you have 15 days from the date of delivery to return or exchange the item. Please refer to our Returns Policy for more details.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details and reason for return/exchange.

Payment Options

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Yes, we use secure payment gateways to ensure that your payment information is protected.

Account and Customer Service

How do I create an account?

You can create an account during the checkout process or by visiting our Sign Up page.

How can I contact customer service?

You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.

Community and Newsletter

How can I join your community?

By choosing Baxton Acme Shop, you’re already part of our community of design enthusiasts. Sign up for our newsletter to receive exclusive offers, design tips, and updates on our latest collections.

How do I sign up for the newsletter?

You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our homepage.

Thank you for choosing Baxton Acme Shop. We are committed to providing you with the best shopping experience and helping you create a space that truly reflects your unique style and personality.