Shipping & Returns

Shipping Information

At Baxton Acme Shop, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping process:

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after shipment. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after shipment.

Shipping Areas

We ship globally, excluding certain remote areas and parts of Asia. Please contact us if you are unsure about delivery to your location.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Please note: The following items are not eligible for return or exchange:

  • Custom or made-to-order furniture
  • Items marked as final sale

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Receive Instructions: Our customer service team will provide you with return instructions, including the return address and any necessary forms.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include the return form and any other requested documentation.
  4. Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, the new item will be shipped to you once the returned item is received and inspected. You will be notified of the shipment details.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Baxton Acme Shop Team,

I would like to request a return/exchange for the following item(s) from my recent order:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please contact us at:

Thank you for shopping with Baxton Acme Shop. We appreciate your business and are here to ensure you have a positive shopping experience.